Last updated: March 18, 2024

Thank you for shopping from

If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and cancellation, within 5 days of receiving the order.

The following terms are applicable for any products that You purchased with

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to Motovil India Automotive Private Limited, R.N.Chatterjee
Road, Naihati, Garifa, West Bengal.

* Goods refer to the items offered for sale on the Service.

* Orders mean a request by You to purchase Goods from Us.

* Service refers to the Website.

* Website refers to Motovil India, accessible from <>

* You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before dispatch without giving any reason
for doing so.

The deadline for cancelling an Order is till dispatch from the date on which You
placed the order or on which a third party you have appointed, who is not
the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

* By email: [email protected]

* By phone number: +913335803631

* By WhatsApp: +91 80135 92296

We will reimburse You no later than 24 to 72 hours from the time on which We receive
the cancellation request. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

* You are claiming within 5 days of receiving the item.
* You have a proper 360 degree unboxing video from start to end of unboxing and product checking.
* The Goods are in the original packaging

The following Goods cannot be returned:

* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly or where the date of expiry is over.
* The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.
* The supply of Goods with no damage, no wrong delivery.
* The supply of Goods mistakenly purchased by any individual.
* The supply of Goods received damaged or wrong item received, but no un-boxing video.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot
be refunded. This exclusion may not apply to You if it is not permitted by
applicable law.

Returning Goods

You are responsible for the cost/risk of returning the Goods to Us.

You should send the Goods at the following address:

(Shipment label will be provided to customer or pickup will be arranged by us)

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend well packed and to use reliable courier company (if you want to send by yourself). We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact

* By email: [email protected]

* By phone number: +913335803631 / +91 80135 92296