Customer Help

Our customer support team is always here to assist.

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Frequently Asked Questions

Navigate through our comprehensive FAQ section to find immediate answers to your questions, streamlining your shopping experience and ensuring satisfaction.

Orders and Shipping

Motovil aims to dispatch all orders within 24 hours of placement.
We partner with various logistics companies like DHL, Fedex, Bluedart etc to ensure timely delivery across India and internationally. Shipping rates may vary based on product value, weight, and destination.
Yes, once your order is dispatched, we provide a shipment tracking link via email.
Most of our products come with a 1-year warranty. To claim this, please register for warranty support on our website post-purchase.
Yes, we ship our products internationally. Please check our shipping policies for details on international orders.
We offer lifetime free consultations regarding your order. Just reach out to our customer support team for assistance. Please note, this service is available for selected products.

Payments, Warranty & Returns

We offer a 30-day return and replacement guarantee. Returns must be unused and undamaged. For damaged products, please provide an unboxing video showing the damage; otherwise, Motovil reserves the right to deny returns or replacements.
Please send your return package to R.N.Chatterjee Road, Garifa, Naihati, 24 PGS(N), West Bengal India 743166
We accept payments through Credit & Debit Cards, PhonePe, PayPal, and Snapmint. EMI options are available through Snapmint.
No, Motovil does not store any financial information. All transactions are processed securely through our payment partners.
Refunds are credited to your Motovil wallet by default. However, if you request a direct bank transfer, the refund process will be initiated accordingly.
To claim warranty support, please register for warranty on our website after purchasing your product.
If you have any further questions, you may speak with one of our support representatives.
Fast Shipping

Same day dispatched

Easy Replacement

10 days replacement guarantee

Comprehensive Warranty

Comes with 1year warranty

Aftersales Support

Lifetime support on selected items

Customer care executive

Hello, My name is Mohit from Motovil. I received your call back request and will call back at your desired time. If you are in a hurry, please call me on my cellphone or WhatsApp me.

Talk To You Soon! 😊