1. Understanding Your Warranty
Our product warranty is designed to give you peace of mind when shopping with us. It provides protection against defects in materials and workmanship of items you buy from motovil.com, ensuring that you receive a product that meets our quality standards.
Please note, some of Generic Brand Items in motovil.com comes with no warranty. Do not forget to check the product description section to check the details.
2. Warranty Coverage
Our warranty typically covers:
- Manufacturing defects
- Faulty workmanship
- Malfunctions due to normal use
- Damage occurring during shipping (if reported promptly within 48 hours of delivery, with 3D unboxing video)
Please note that specific warranty coverage may vary depending on the product. Refer to the product description or packaging for detailed information on what is covered.
3. Warranty Duration
The duration of our warranty varies from product to product. Typically, we offer:
5-Days Warranty: Covers most of the generic accessories and FMCG items comes with no warranty.
1-Year Warranty: Applicable to many high-end electric items such as Aftermarket Headlight, Aftermarket Taillight, Android system, HID, LED and many more.
Extended Warranty: Some products may offer extended warranties beyond one year. Check individual product listings for details.
While our warranty is designed to provide extensive coverage, it does not cover:
- Damage caused by misuse, abuse, or neglect
- Normal wear and tear
- Unauthorized repairs or modifications
- Incidental or consequential damages
- Products not purchased from our store (proof of purchase may be required)
Please read our warranty terms and conditions carefully for a complete list of exclusions.
5. Making a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:
Assessment: Our support team will assess your claim and may request additional information.
Resolution: Depending on the nature of the issue, we will either repair or replace the product in accordance with our warranty policy.
6. Contact Us
If you have any other questions or need assistance with a warranty claim, please do not hesitate to get in touch with our customer support team at Motovil.com/Support